The organisation
This Privacy Policy applies to Santé et Beauté Face and Body. Throughout this document, use of the terms “we”, “us” and “our” refers to Santé et Beauté Face and Body. We strive to give you the best service possible, which can require the collection and processing of some of your personal information. We have developed this statement to explain what information we collect, how we process it and your rights with respect to that data.
Our contact details are:
Eve Studios, 10 Royal Square, Jersey JE3 4WA
Accorn Health, 4 West Street, Wilton SP2 0DF
07718 596541
elizma@santefaceandbody.com
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through the website www.santefaceandbody.com. When we collect, store and use your personal information, we do so in accordance with the Data Protection Act 2018 and the European Union General Data Protection Regulation (EU) 2016/279 (the GDPR).
Personal information
The types of personal information or personal data we may collect about you include:
⦁ your name;
⦁ your contact details, including email address, postal address and/or telephone number;
⦁ your age and/or date of birth;
⦁ your gender;
⦁ details of products and services we have provided to you and/or that you have enquired about, and our response to you;
⦁ details of your health and medical history;
⦁ images of your skin;
Additionally, if you visit our website or engage with us on social media, we may collect:
⦁ your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
⦁ information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
⦁ additional personal information that you provide to us, directly or indirectly, through your use of our website and social media platforms.
We may collect these types of personal information directly from you or from third parties.
Purpose of processing
We may collect, hold and use your personal information for the following purposes:
⦁ to contact and communicate with you;
⦁ for internal record keeping and administrative purposes;
⦁ assess your treatment needs & monitor the effectiveness of your treatments;
⦁ for analytics, market research and business development, including to operate and improve our website and social media platforms;
⦁ to run competitions and/or offer additional benefits to you;
⦁ for advertising and marketing, including to send you promotional information about our products and services;
⦁ to comply with our legal obligations and resolve any disputes that we may have; and
⦁ to enable you to access and use our website and social media platforms.
Lawful basis of processing
We will ask for your written consent as the lawful basis for processing your personal information.
In certain, specific circumstances we may be legally obliged to process your personal information in order to demonstrate compliance with the regulations that govern the services we offer, tax regulations and to meet other regulatory requirements.
Special category data
Personal information concerning your health is considered to be special category data. We will only process special category data with your explicit consent and only for the purpose detailed in the consent form.
Disclosure of personal information to third parties
When we refer to ‘processing’ in this clause and this Privacy Policy in general, we mean any operation or set of operations which is performed on personal information, whether or not by automated means, such as collecting, recording, organising, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available personal information.
We hold your personal data electronically in a dedicated, secure software application that utilises cloud-based data storage. All data is encrypted when passing through the internet using bank-grade encryption. Data stored in this manner is backed up daily in case of the extremely unlikely event of a system malfunction. Use of this system requires us to disclose your personal information to:
⦁ third party service providers for the purpose of enabling them to provide their data storage service.
In order to use your personal data for the purposes listed above, it may also be necessary for us to disclose your personal information to:
⦁ payment systems operators;
⦁ web-hosting and server providers;
⦁ marketing or advertising providers;
⦁ our employees;
⦁ our existing or potential business partners;
⦁ anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
⦁ credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
⦁ courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
Where we disclose your personal information to third parties, including data processors, we will request that the third party handle your personal information in accordance with this Privacy Policy. The third party will only process your personal information in accordance with written instructions from us and we require that the third party either complies with the privacy shield principles set out in the GDPR or another mechanism set out by applicable EU data protection laws for the transfer and processing of personal information. By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside the EU.
Your rights and controlling your personal information
Consent
You do not have to provide personal information to us however, if you do not, it may impact on our ability to assess your treatment needs & monitor the effectiveness of your treatment.
Rectification
If you believe that any information we hold about you is inaccurate, out of date, incomplete or misleading, please contact us using the details above and we will take reasonable steps to correct it.
Erasure
You may request that we erase the personal information we hold about you at any time. In certain circumstances, we may be required to retain certain elements of your personal information to meet regulatory requirements. Details are available on request.
Access and data portability
You may request details and a copy of the personal information that we hold about you. Where possible, we will provide this information in a commonly used, electronic format. You may also request that we transfer this personal information to another third party (data portability).
Complaints
If you believe that we have breached the Data Protection Act 2018 or an article of the GDPR and wish to make a complaint, please contact us using the details above providing full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
You also have the right to contact the Information Commissioner’s Office, who can be contacted via their website www.ico.org.uk or by phone on 0303 123 1113.
Unsubscribe
To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details above or follow the opt-out directions in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Children
We do not provide services to or collect personal information from children under the age of 13. Children aged 13 shall be invited to give consent for the collection and processing of their personal information only where it is necessary for the provision of a service or product. They will not be asked to give consent for direct marketing purposes.
Cookies and web beacons
To make our website work properly, we sometimes place small data files called cookies on your device. Many websites do this.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
We may use web beacons on our website from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
Our website may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
From time to time it may be necessary for us to vary this Privacy Policy. We will notify you if we amend this Privacy Policy by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.